Under the bright rays of summertime, it’s no secret that the pace of life seems to pick up significantly. For independent pharmacists of every stripe, it all coincides with increased demands on your time and unexpected distractions of the last-minute variety. In many cases, the biggest come in the form anxious customers looking to fill prescriptions to get them through a vacation or other occasion where they might be hundreds of miles away from their “go-to” pharmacy.
To that, we say, “Relax, you’ve got this.”
The key is educating your customers on medication adherence and giving them the tools they need to stay on their dosing schedules as directed by their doctors. At Benzer Pharmacy, we follow five important guidelines as part of our “Med Sync” program to keep everybody on the same page.
Five Guidelines for Maximizing “Medication Synchronization” Success
As a matter of due course, we advise getting out ahead of a scheduled refill and begin working on it approximately five-days in advance. It also makes sense to build-in a buffer of a day or two if the pick-up date falls on a planned store closure date.
Once everything is good to go, taking the initiative to notify a given customer that his or her prescription should be standard operating procedure. Many of our partners use the Med Sync program to give patients a heads-up on their medications before they go on vacation or a business trip.
If a patient’s meds are compatible with the program, it only stands to reason to make Med Sync the default.
Pass the Text.
Supplement your contact efforts by text and you’ll increase the chances of reaching your customers with the critical information they need. Phone messages alone can get lost in the shuffle, but a text is hard to miss. It also lowers the risk of error when conveying changes in dosage strength.
Signed, Sealed, Delivered.
Building a shipping strategy through the Med Sync program can mean significant savings to your pharmacy and greater convenience to patients—particularly those who travel regularly. It can also allow for easier customization, working in OTCs, multi-vitamins, and other supplements as deemed appropriate.
The upside for pharmacists is just a solid plan that prevents disconnects between the physician, the patient and the pharmacy, while streamlining workflow and enhancing customer service in the process. It might not be exactly what the doctor might order, but we believe it’s precisely what your customers will.
To learn more or for details on how to begin a Med Sync program, visit a store near you!