Counseling before initial shipment

Prior to an initial shipment, a pharmacist will use a series of open-ended questions that have been demonstrated to best help pharmacists assess patients’ baseline knowledge of their specialty medication therapy. The specialty pharmacist notes the responses to each question in Benzer Specialty Pharmacy’s clinical informatics platform. Depending on the correctness of the answers, the specialty pharmacist will confirm, clarify or correct specialty medication information for patients or their caregivers.

Refill reminder calls

Our specialty pharmacy team provides services such as proactive refill management and medication adherence monitoring. In proactive refill management, reminder texts, calls or emails are sent to patients prior to the refill date.

Medication adherence monitoring

In medication adherence monitoring, our specialty pharmacists contact the patients in a timely fashion if inadequate adherence is noticed. We intervene to assess adherence barriers, such as dosing, administration techniques and other possible causes.

Communication with the physician

Our team at the specialty pharmacy makes regular updates to physicians, alerting them on any anomalies plus updating them on adherence issues, and adverse events. Consistent and efficient communication with physician offices means more coordinated care for patients.

Reimbursement support

We do consider any affordability concerns our patients may have. We will discuss their needs and help determine if they are eligible for co-pay assistance offered through a variety of programs. At Benzer Specialty Pharmacy we will help the patient find the appropriate programs and even assist them in enrollment. We also provide assistance with drug manufacturer programs, for those who are uninsured.

Educational materials

Benzer Specialty Pharmacy provides informational materials to patients in order to educate them about their therapies and to avoid risks that may lead non-adherence.

Testing reminders

Benzer Specialty Pharmacy ensures the patient understands the process and importance of testing if this is required before therapy begins.

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